E-commerce

e-commerce

Designing a successful ecommerce website requires a holistic view of your customers’ experience on your site from the moment they arrive until they have completed the check out process. The Gervais Group incorporates numerous design features that move visitors through a conversion path that culminates in an easy purchasing process that encourages repeat business.

These design features include:

·         A clear path to purchase – This starts with professionally written content that delivers high value information and encourages visitors to learn more about the products/services in which they have interest by going deeper into the website.

·         A search option for products and services – This option makes it easy for visitors to find the products/services they are looking for.

·         Clear call to action and buy now buttons – Once the decision to buy has been made, it should be very easy for the visitor to start the purchasing process with clearly presented navigation.

·         A buying process without detours – Trying to ply consumers with upsell items on the way to making a purchase can jeopardize the sale if your potential customers get distracted or frustrated. Instead, the purchasing process is designed to get the sale done first and make additional buying suggestions afterward.

·         A simple purchasing page that asks for required information and nothing more – Much like going after upsells, you’ll want to get registration and/or subscription information after the first sale is completed.

Successful ecommerce sites designed by the Gervais Group engage visitors with professionally written information to start the conversion process. Visitors are then taken through a streamlined series of purchasing prompts to make it as easy as possible to buy products/services from your business. 

Featured News

  • 4 Steps that will Fortify Local SEO Results

    SEO

     

    Much like the larger category of search engine optimization (SEO), the rules for local SEO (aka LSEO) continue to change, which can turn the determination of a starting point into a daunting task. There are, however, several steps that you can take now that will fortify your local SEO results regardless of the changes that may take place with the search engines’ ranking algorithms. These steps include:

     

    1.          Setting up business pages on Google, Yahoo and Bing – While it’s true that Google still dominates search, setting up your business pages on Yahoo and Bing can round out your presence on the three big search engines, which can prevent searches for your business from coming up empty. For example, Yahoo offers a search box on its email pages that allows people to search their emails or the web for queries. For Yahoo email users (the most recent stats show over 80 million accounts in the U.S.) this allows web searches without leaving the email page, but if you haven’t set up a Yahoo business page even searches for the specific name of your business will not return information about your company. Be sure to optimize these mini-sites with pictures and relevant information, specifically the name address and phone number (aka NAP), as well as the business categories that accurately describe your operations.
    2.         Optimizing your website’s pages for local search – Defining your location for searches that specify your geographic area is as simple as adding NAP information to each page on your site. Location-based images on your site’s pages can add even more clout to your local listings.
    3.           Going with responsive design for your website – The number of searches for local businesses using mobile devices ranging from smartphones to tablets is escalating each year. Rather than displaying your website in a single format designed for desktop computers, responsive design tailors the viewing experience to the size of each device’s viewport to deliver content that is easier to read, displays of larger images, and an easier navigation process.
    4.          Getting social – Establishing social media pages can help with your local SEO efforts while also getting your business in front of local customers. Look for pages on these networks that have been set up as local resources and affiliate with them by friending, following, etc.

     

    The search engines are in a constant state of changing the game in terms of local SEO. Regardless of the changes that the search engines may implement, however, these steps can increase your company’s visibility as well as its presence in your local market. 

  • 3 Steps to Upgrade and Update your Ecommerce Site

    e-commerce

    While an increasing number of consumers are migrating to the web to make purchases, the competition between ecommerce sites for those dollars continues apace. One of the key changes in this environment is that the web has flattened pricing structures, making it difficult to compete by offering ever lower prices without eroding profit margins completely. Absent the ability to compete on price, many ecommerce sites are now making changes to offer the best shopping experience possible from the point of arrival to the completion of  the checkout process.

    These changes include:

     ·        Rolling out the red carpet for mobile consumers – Mobile access is the future of the vast majority of ecommerce sites and making upgrades to offer an enhanced experience on smaller screens is now mandatory. Rudimentary interfaces and minimalistic mobile experiences are now being replaced by responsive design architecture that allows much of the same functionality as that of desktop screens. One aspect in particular is the ability to zoom in on images which, on smaller screens can be a critical step in the buying process. Additionally, mobile users are increasingly attuned to the sites that cater to their interests and are more likely to leave sites that are still trying to offer a one size fits all experience. Upgrade to responsive design architecture now.

     ·        Adding videos – While talking about the fantastic new features on a product is fine, showing them on video is better. When incorporating videos in your ecommerce site, avoid the temptation to “sell, sell, sell” and instead offer video content that gives consumers the information they need to make an informed buying decision. Additional videos on how to use and/or optimize specific products can instill added confidence by displaying post-purchase product support.

     ·        Enabling purchases without a long application process – Let’s face it, many consumers that are buying from you may assume that the purchase they’re about make will be their only transaction on the site. In these cases, requiring a drawn out sign up process prior to making a purchase can have them looking to buy products elsewhere with less upfront work. Instead, streamline the purchasing process and allow your customers to decide if and when they want to start an account.

    Ecommerce is evolving as fast as or faster than any activity on the web. By integrating these changes, you can ensure that your site offers a high quality customer experience, whether the interface takes place via a desktop computer, a smartphone or a tablet.

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